Frequently asked questions

Frequently asked questions

What is HotSpot?

Is HotSpot free to use?

Which cities is HotSpot available in?

How does HotSpot determine busyness levels at venues?

Can I search for specific types of venues?

What is the Discover feature?

How do I claim an exclusive offer or pass?

How does HotSpot use my location?

Is my payment information secure?

Why am I not seeing any venues near me?

Can I turn off location sharing?

I forgot my password. How do I reset it?

What should I do if I encounter a bug?

Can I suggest a new venue for HotSpot?

How do I contact support?

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